Frequently Asked Questions
All Phases Fleece: We currently offer sizes XXS - 3XL.
Be sure to check out our detailed All Phases Fleece Size Guide before choosing your size.
The Luna Layer: Currently XS - 3XL.
Visit the Luna Layer Size Guide before choosing your size.
For sizing help join our Facebook group and post your inquiry + measurements there. Our community loves to help!
We are a small, family run business and cannot cover 100% of the shipping costs. However, we do contribute! The price you see has been subsidized by us.
US Orders will soon have a higher shipping cost accounting for the new tariff.
We know that this is a common service offered by many large online retailers. Unfortunately, we are not a large online retailer (yet). For exchanges; here's how it works - we split the cost with you! You pay the cost to return it to us and we pay to ship you your new size. To help avoid this, please take a thorough look at our Size Guide for the All Phases Fleece before selecting your size. And, view our Luna Layer Size Guide before selecting your base layer size.
Please note return shipping is not free.
UPDATE as of Sep 2025: All US orders are final sale due to the new tariff. To help mediate this, please join our Facebook group and proactively post any sizing questions there for best-guess suggestions from our community. There is also a BTS thread if you need to sell an item.
UPDATE as of Sep 2025: All US orders are final sale due to the new tariff. To help mediate this, please join our Facebook group and proactively post any sizing questions there for best-guess suggestions from our community. There is also a BTS thread if you need to sell an item.
For Canadians:
If you are not satisfied with your purchase we will be happy to either provide you with store credit or a full refund. In order to process a return, all products need to be in the same condition that you received them in - unworn and unwashed.
Returns need to be initiated within 30 days of the day you received the order.
To initiate a return, please email carissa@wildelore.com with your order number and reason for your return. We'll get back to you as soon as possible.
Please note that return shipping is not free.
Yes! That's why we created our True Love Guarantee. We want you to be 100% satisfied with your Wildelore purchase. If you feel that your product is not performing as it should, please write to us at carissa@wildelore.com with the title True Love Guarantee and we'll be in touch with you as soon as possible!
Please visit Our Factory for information on where the All Phases Fleece + the Luna Layer are manufactured.
The All Phases Fleece is made using 100% Post-Consumer Polyester.
The Luna Layer is made using 100% RWS Certified Merino Wool.