Frequently Asked Questions
We currently offer sizes XS-XXL. However, in January we will be expanding our offering to include 2XS through 3XL.
Be sure to check out our detailed Size Guide before choosing your size.
We know this is something you're probably used to, but as a new and small business we just can't cover 100% of the cost of shipping. We do however subsidize the amount. Please check out our blog on Pricing for more details on why this is.
We know that this is a common service offered by many large online retailers. Since we are a small Mom and Pop store, we can't afford to pay for the cost of return shipping. However, we do split it with you. You pay the cost to return it to us and we pay to ship you your new size.
Yes. If you are not satisfied with your purchase, or the product doesn't fit as expected, we will be happy to either provide you with store credit or a full refund. In order to process a return, all products need to be in the same condition that you received them in. Whether or not we can pay the cost of the return is handled on a case by case basis.
Returns need to be initiated within 30 days of the day you received the order.
To initiate a return, please email carissa@wildelore.com with your order number and reason for your return. I'll get back to you as soon as possible.
Yes. We want you to be 100% satisfied with your Wildelore purchase. More than that; we want you to thoroughly adore it! If you feel that your product is not performing as it should, please write to me at carissa@wildelore.com with the title Quality Guarantee Inquiry and we'll be in touch with you as soon as possible!
Please visit Our Factory for information on where the All Phases Fleece is manufactured.